Terms and Conditions

General Information

CVR no.: 46406982 Website: www.powerradio.dk These Terms of Sale and Delivery apply to all agreements, subscriptions and services provided by PowerRadio.dk in connection with access to and use of PowerRadio's music and radio services. By placing an order, accepting an offer, making a payment or using the service, the customer accepts these terms.

1. The Service

1.1. PowerRadio.dk provides access to background music and radio channels via internet-based streaming to business customers, including shops, cafes, restaurants, clinics, offices, hotels, institutions and other businesses. 1.2. The service gives the customer access to selected music channels and/or playlists, which may be played in the customer's business in accordance with the agreed subscription agreement. 1.3. As a general rule, PowerRadio.dk does not sell technical equipment, speakers, internet connections, installation, network setup or other technical infrastructure, unless this has been separately agreed in writing. 1.4. The customer is responsible for having a stable internet connection and suitable equipment for playback, such as a computer, tablet, mobile phone, TV, browser, app, external player or other compatible solution. 1.5. PowerRadio.dk may, to the best of its ability, guide the customer in the use of the service, but is not responsible for errors, limitations or operational issues caused by the customer's own equipment, internet connection, browser, TV, network, firewall, power supply or third-party products.

2. Music Rights and Use

2.1. PowerRadio.dk provides music for which PowerRadio.dk either owns the rights or has the necessary rights/licences to make available for commercial playback via PowerRadio's own channels. 2.2. When the customer plays music directly from PowerRadio.dk's service and in accordance with the agreement, PowerRadio's service is arranged with the intention that the customer does not have to pay separately to other rights organisations for the music delivered via PowerRadio.dk. 2.3. This only applies to music delivered via PowerRadio.dk's own channels and playlists. If the customer also plays music from other sources, such as ordinary radio, TV, Spotify, YouTube, Apple Music, CDs, DJs, live music or other streaming services, the customer is responsible for any rights, licences and payments related to such use. 2.4. The customer may not copy, download, redistribute, record, sell, rent out, forward or otherwise exploit the music outside the agreed use. 2.5. Access to PowerRadio.dk may only be used by the company, department, shop or location covered by the agreement, unless otherwise agreed in writing.

3. Agreement Period and Commitment

3.1. PowerRadio agreements are generally entered into for a period of 24 months, unless otherwise agreed in writing. 3.2. The agreement runs from the date stated in the offer, order confirmation, invoice or from the date on which the customer is granted access to the service. 3.3. After the expiry of the initial agreement period, the agreement automatically continues for new periods of 12 months at a time, unless the agreement is terminated in writing no later than 30 days before the expiry of the current agreement period. 3.4. If a different commitment period, payment period or notice period has been agreed in an individual offer or written agreement, the individual agreement takes precedence.

4. Prices and Payment

4.1. All prices are stated in Danish kroner, unless otherwise stated in the agreement. 4.2. All prices are exclusive of VAT, unless clearly stated otherwise. 4.3. Payment is generally made once a year in advance, unless otherwise agreed in writing. 4.4. For 2-year agreements, payment may be made either annually in advance or for the full agreement period, depending on the specific agreement. 4.5. The customer receives an invoice or payment information by e-mail. The customer is responsible for ensuring that the provided contact and invoice information is correct. 4.6. Non-payment is considered a material breach. In the event of non-payment, PowerRadio.dk may suspend access to the service until payment has been received. 4.7. In the event of late payment, PowerRadio.dk may charge interest and reminder fees in accordance with applicable rules.

5. Card Payment and Automatic Payment

5.1. If the customer pays by payment card or through an online payment solution, the payment may be handled by an external payment provider, such as Stripe. 5.2. PowerRadio.dk does not store the customer's full card details. 5.3. The customer is responsible for ensuring that payment cards and payment information are valid and up to date. 5.4. If a payment cannot be completed, PowerRadio.dk may suspend or close access to the service until payment has been completed.

6. Trial Period

6.1. If the customer is offered a free trial period, the trial period applies for the period agreed in writing or stated upon registration. 6.2. A trial period is free and non-binding, unless otherwise agreed. 6.3. If the customer wishes to continue after the trial period, a standard subscription agreement is entered into on the agreed terms. 6.4. PowerRadio.dk may terminate a free test account at any time if it is misused or used outside the agreed purpose.

7. Delivery and Access

7.1. Delivery is made digitally by giving the customer access to PowerRadio.dk's platform, channels, app, login, streaming link or another agreed form of access. 7.2. Access is normally delivered as soon as possible after the agreement has been entered into, the account has been created or payment has been received. 7.3. PowerRadio.dk cannot guarantee that the service will work on all devices, TV models, browsers or technical setups. 7.4. The customer is responsible for testing whether the service works satisfactorily on the customer's desired equipment, especially if the customer uses smart TVs, older browsers, special networks or internal IT systems.

8. Support

8.1. PowerRadio.dk provides standard support by e-mail, telephone or another agreed contact method. 8.2. Support includes guidance in the use of PowerRadio.dk's service. 8.3. Support does not include troubleshooting, installation or repair of the customer's own equipment, internet connection, TV, speakers, network or other technical installations, unless this has been separately agreed. 8.4. PowerRadio.dk may, however, to the best of its ability, try to assist the customer with simple technical questions.

9. Termination

9.1. The customer may terminate the agreement in writing with effect from the expiry of the current agreement period. 9.2. Termination must be made by e-mail or another written notice to PowerRadio.dk. 9.3. Termination does not release the customer from payment for the agreed commitment period or any payment period already commenced. 9.4. Upon termination, the customer's access to the service ceases at the end of the paid or agreed period. 9.5. Amounts already paid are not refunded, unless otherwise agreed in writing.

10. Right of Withdrawal

10.1. PowerRadio.dk primarily provides services to business customers. 10.2. Business customers generally do not have a right of withdrawal, unless this has been agreed in writing. 10.3. If an agreement is exceptionally entered into with a consumer, the mandatory rules of the Danish Consumer Contracts Act apply.

11. Changes to Prices and Terms

11.1. PowerRadio.dk may change prices, products, channels, technical solutions and terms with 30 days' written notice. 11.2. Changes are notified by e-mail or via information on PowerRadio.dk. 11.3. Changes that are solely to the customer's advantage may take effect without notice. 11.4. Price changes generally apply from the next agreement or payment period, unless otherwise agreed.

12. Operational Stability and Liability

12.1. PowerRadio.dk strives to maintain high operational stability, but does not guarantee that the service will always be free from interruptions, errors or technical problems. 12.2. PowerRadio.dk is not liable for operational disruptions caused by circumstances outside PowerRadio.dk's control, including internet outages, power failures, errors from third-party providers, the customer's own equipment, browser errors, app store approvals, force majeure or similar circumstances. 12.3. PowerRadio.dk is not liable for indirect losses, operating losses, loss of profit, loss of revenue, lost savings or other consequential losses. 12.4. PowerRadio.dk's total liability can never exceed the amount paid by the customer to PowerRadio.dk for the relevant service during the 12 months preceding the event giving rise to the claim, unless otherwise required by mandatory law.

13. Customer's Breach

13.1. PowerRadio.dk may terminate the agreement in whole or in part without notice if the customer materially breaches the agreement. 13.2. Material breach includes, among other things, non-payment, misuse of the service, unlawful redistribution, sharing login details with unauthorised persons, infringement of rights or use of the service outside the agreed location or company. 13.3. In the event of termination due to the customer's breach, PowerRadio.dk remains entitled to payment for the remaining part of the agreed commitment period.

14. Assignment

14.1. The customer may not assign the agreement to a third party without written approval from PowerRadio.dk. 14.2. PowerRadio.dk may assign the agreement to an affiliated company, partner or third party as part of a sale, restructuring or transfer of PowerRadio.dk's activities, provided that the customer's material rights are not impaired.

15. Personal Data

15.1. PowerRadio.dk processes ordinary contact, payment and company information in order to deliver the service, administer the customer relationship, invoice and provide support. 15.2. PowerRadio.dk does not disclose the customer's information to unauthorised parties unless this is necessary to deliver the service, process payment, comply with legislation or protect PowerRadio.dk's legitimate interests. 15.3. The customer may contact PowerRadio.dk for information about the processing of personal data.

16. Governing Law and Venue

16.1. The agreement is governed by Danish law. 16.2. Any disputes must be sought resolved amicably. 16.3. If a dispute cannot be resolved amicably, it must be settled by the Danish courts with PowerRadio.dk's home court as the venue, unless otherwise required by mandatory law.

17. Contact

PowerRadio.dk CVR no.: 46406982 Website: www.powerradio.dk E-mail: [email protected] Phone: +45 81 98 88 96

Last updated: 28/04-26